{"id":2291,"date":"2025-01-21T19:58:31","date_gmt":"2025-01-21T19:58:31","guid":{"rendered":"https:\/\/digital.dh-design.co.uk\/centrum-summer-25\/?page_id=2291"},"modified":"2025-07-29T12:25:01","modified_gmt":"2025-07-29T11:25:01","slug":"insights-article-7","status":"publish","type":"page","link":"https:\/\/digital.dh-design.co.uk\/centrum-summer-25\/insights-article-7\/","title":{"rendered":"Insights Article 7"},"content":{"rendered":"\t\t
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Making your business less dependent on you<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What happens if your usual management processes are interrupted \u2013 a key colleague pivotal to a project resigns, ill health strikes, you are called away on a family emergency? How will your business cope? It\u2019s a topic Malcolm Palmer addresses in his new book.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Malcolm Palmer FCA,<\/strong>
Founding Partner,<\/em>
A4G<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Malcolm.palmer@a4g-llp.co.uk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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So\u2026 where are you right now? Not physically. We don\u2019t need to know if you\u2019re at your desk, walking the dog, or scanning emails while stuck on the M25. We mean mentally. Headspace-wise. Where are you?<\/h6>

Are you calm, reflective, feeling in control? Or are you close to snapping at the next problem that lands on your desk? I call this life on the doughnut.<\/p>

Imagine a ring doughnut. The hole in the middle is deep relaxation: reading a book, watching telly, taking a nap. The outer edge is panic: the adrenaline-fuelled chaos of being out of control. Most of us spend our working lives somewhere on the ring itself, hopefully not too close to the edge.<\/p>

But if you\u2019re a business owner, let\u2019s be honest, you\u2019re probably right on the edge. Because if you don\u2019t push the business forward, who will? If you aren\u2019t on top of everything, who is? You\u2019re the one who puts out every fire. And you\u2019ve probably been living on the edge of that doughnut for years.<\/p>

We tell ourselves it\u2019s just part of the job. And, sometimes, it is fun. The thrill of winning a new deal, solving a big problem, or keeping all the plates spinning. And it works. You\u2019re busy, your team is busy, profits are good, and things are growing. Right?<\/p>

But here\u2019s the problem.

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Your business is too dependent on you<\/h5>

When you\u2019re stretched like this, yes, you\u2019re profitable. Everyone\u2019s running flat out and energy is high. But you\u2019re also incredibly vulnerable. One mistake. One illness. One decision missed because you were busy dealing with something else and the wheels can come off.<\/p>

One of my previous clients, a printing business, experienced this. The business grew rapidly over two years. They were on the edge of their cashflow but bringing in big contracts, adding staff and expanding fast. But they were too busy to get one thing done: the new alarm system. Their premises were burgled and equipment stolen \u2013 and they weren\u2019t insured. That was it. Game over.<\/p>

That\u2019s what happens when a business is running too close to the edge, with no buffer and with everything still running through the owner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u201cIt\u2019s not just about hiring \u201cgood people\u201d. It\u2019s about creating a structure that brings out their best. Often, your team is capable of more than you think, they just haven\u2019t been given the opportunity, or the belief. Spot unfulfilled talent and let them fail a little along the way.<\/b>\u201d<\/b><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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So, what needs to change?<\/h5>

Responsibility: Get things off your plate<\/em><\/strong><\/p>

You\u2019re probably doing too much. But worse, you may be doing the wrong kind of work, the stuff that makes you busy, not free. Start by identifying what only you can do. Then put together a strategy to let go of the rest. Delegation isn\u2019t just a management technique; it\u2019s a mindset shift. Let people make decisions without you. And trust others to get things done without hovering over them.<\/p>

People: Build a team that can run things<\/strong><\/em><\/p>

It\u2019s not just about hiring \u201cgood people\u201d. It\u2019s about creating a structure that brings out their best. Roles and responsibility should be clear. Often, your team is capable of more than you think; they just haven\u2019t been given the opportunity, or the belief. Spot unfulfilled talent and let them fail a little along the way.<\/p>

Systems: Put the business on rails<\/strong><\/em><\/p>

If the business stops when you go on holiday, it\u2019s not just a people issue, it\u2019s a systems issue. You need documented, repeatable ways of doing things: from quoting to onboarding to chasing money. Good systems mean no-one has to reinvent the wheel. Great systems mean the business keeps running when no one\u2019s touching the wheel.<\/p>

Clients: Reduce dependency on you<\/strong><\/em><\/p>

Too often, the biggest clients are loyal to you, not your business. That\u2019s dangerous. What happens when you\u2019re not available? The goal is to systematise the client experience, with shared ownership of relationships, clear communication standards and delivery that doesn\u2019t rely on one person. At A4G, we call this the \u2018two-person approach\u2019. Clients love it because there\u2019s always someone to talk to. We love it because we can focus on the higher value work.<\/p>

You: Redefine your role<\/strong><\/em><\/p>

Ultimately, the biggest transformation is personal. You must stop thinking like the star striker and start thinking like the manager. That means making time to work on your business, not in it. Make time for writing your business plan and goals. Say \u2018no\u2019 to work that keeps you busy but blocks you from building something bigger. It will, of course, feel unnatural at first but it\u2019s the only way to grow beyond yourself.

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The hidden cost of doing nothing<\/h5>

Maybe things feel fine right now. You\u2019re profitable. Your clients are happy. You\u2019re winning work. You\u2019re in control. But what if something changes? What if you get ill, or someone close to you needs you? What if you want to step back – even for just a couple of months – and can\u2019t? What if you want to sell, and the buyer says: \u201cThe business looks great\u2026 but without you, there\u2019s nothing there\u201d?<\/p>

If the business needs you to function, it\u2019s not a business. It\u2019s a job. And the longer you leave it, the harder it gets to change.

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The big question<\/h5>

So, where are you right now?<\/p>

If you\u2019re too close to the edge of the doughnut, you\u2019re not alone. Many business owners feel the same. But here\u2019s the good news: you can move back from the brink. You can build something stronger, calmer, more valuable. It starts with recognising the problem. It continues with rethinking your role. And it ends with a business that runs with or without you and gives you the freedom to choose what comes next.<\/p>

a4g-llp.co.uk<\/em><\/a><\/span><\/p>

malcolm-palmer.com<\/em><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Making Your Business Less Dependent on You<\/a> by Malcolm Palmer is available from Amazon in paperback and in e-reader format.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quicklinks<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Making your business less dependent on you What happens if your usual management processes are interrupted \u2013 a key colleague pivotal to a project resigns, ill health strikes, you are called away on a family emergency? How will your business cope? It\u2019s a topic Malcolm Palmer addresses in his new book. Malcolm Palmer FCA,Founding Partner,A4G […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2291","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"dh-design.co.uk","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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