Remote work – a reality check

We are delighted to welcome new, regular contributor Ruth Napier, a successful business development and marketing leader with 25 years’ experience in financial and legal services, including 15 in UK-based law firms. Ruth starts by cautioning that the prized benefit of remote working may come with a hidden career cost.

Ruth Napier,
Director,
R Napier Consulting

The freedom to work from home has become a prized benefit, but it comes with a hidden career cost few discuss openly. While 61% of employees report being more productive at home, research shows their career trajectories may be suffering. A 2023 Unispace study revealed 84% of employers believe career prospects are limited for exclusive remote workers, while CIPD research flags 20% of remote or hybrid employees worry about unfair treatment compared to office-based colleagues.

The productivity paradox

The post-pandemic workplace has created a complex dynamic between employer needs and employee preferences. While businesses strive to maintain productivity levels and ensure diversity of thought, data from the ONS suggests declining productivity linked to remote working.

“The lack of in-person coordination and interaction, along with decreased motivation, has hampered productivity growth,” according to Business Matters (June 2024). This trend is particularly noteworthy in London, where despite being 50% more productive than other UK regions, remote work impacts are being felt. Business attitudes are shifting – the percentage of London businesses planning to increase home working dropped from 44% in 2022 to 29% in 2024.

Understanding proximity bias

The career impact on remote workers isn’t just about productivity – it’s about human nature. Proximity bias, our instinctive preference for people physically close to us, plays a crucial role.

As Greg Fogg, executive managing director at Cushman & Wakefield, notes: “Is it fair? No. But relatively few companies have restructured their management teams to avoid favouring those they see over those they don’t.”

Taking control: strategic career management

If you choose to work remotely, you need to actively manage your career progression. Here are key techniques to counteract proximity bias:

  1. Strategic visibility
    Create deliberate opportunities for in-person contact with decision-makers. When remote, make every video interaction count. Remember, your “buyers” are those who influence promotion decisions.
  2. Master stealth promotion
    If you’re uncomfortable about bragging, adopt effective stealth promotion techniques:
  • Create and share best practice presentations across teams.
  • Deliver webinars or lunch-and-learn sessions showcasing your expertise.
  • Generate “forwardable praise” – emails highlighting team accomplishments.
  • Build a network of mutual recognition through LinkedIn recommendations and endorsements.
  • Reinforce your ‘expert’ reputation – remind people you can answer their questions on your area of expertise.
  • Team up with colleagues to nominate each other for awards and recognition.
  1. Contribute beyond your role
    Stand out by taking on additional responsibilities that align with your career goals:|
  • Get your manager’s support.
  • Agree boundaries and timelines.
  • Seek feedback.
  • Ensure they’re visible to decision-makers.
  1. Build your personal board
    Cultivate a network of allies including:
  • Mentors and guides.
  • Sponsors and advocates.
  • Coaches and teachers.
  • Network contacts and information sources.
  • Friendly critics.
  • Professional peers.

Remember to pay it forward – building relationships isn’t just about immediate gains but long-term career success.

“The future of work may be flexible, but advancement still requires personal connection and strategic presence. If you choose to work remotely, you need to actively manage your career progression”

Framework for success

Treat your career progression like a marketing campaign with yourself as the product:

  1. Analyse your market: Understand promotion patterns and opportunities within your sector.
  2. Profile your decision-makers: Know their priorities and preferences.
  3. Identify key channels: Determine where important conversations happen.
  4. Monitor competition: Stay aware of peer positioning.
  5. Refine your value proposition: Develop a compelling career narrative.
  6. Set and review goals regularly: Maintain momentum with quarterly check-ins.

Managing remote teams: leadership responsibilities

For managers, addressing proximity bias requires intentional effort. If your firm doesn’t have specific guidance or training, the following structure may help mitigate decreased face time with remote workers:

  • Schedule weekly/bi-weekly, low-stakes performance check-ins focused on three to five performance goals. Ask team members for a brief report prior to check-in, highlighting progress, challenges and potential solutions, proposed goals for the following week. Keep the meeting for coaching. Use these to inform more formal reviews.
  •  Encourage participation in group meetings
  • Actively highlight remote team members’ contributions in broader discussions.
  • Ensure equal access to career development opportunities.

Moving forward

While proximity bias isn’t going away – it’s an evolutionary cognitive mechanism – you can take control of your career trajectory. Success in remote work requires more than just delivering results; it demands strategic relationship building, intentional visibility, and proactive career management – for both workers and their managers.

The future of work may be flexible, but career advancement still requires personal connection and strategic presence.

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PSMG LLP

The White Collar Factory
1 Old Street Yard
London
EC1Y 8AF

Tel: 020 39481087

Managing Partner: gail.jaffa@psmg.co.uk

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